FAQs

Post Pay Customers 

• You will be charged a month in arrears and will receive an invoice showing the previous month’s toll charges. Payment will be taken automatically between the 12^th and the 18^th of each month using your default payment method.
• As your payment period is fixed, no changes can be made. 

Pre Pay Customers 

• Pay in advance by adding credit to your account which will be used against each toll journey.
• You will receive a monthly statement of the previous month’s toll charges. 

Pre Pay and Post Pay 

• You cannot switch between a Pre Pay and Post Pay account. If you want to change your account type, you will need to close your account and open a new one. If your account is pending closure, you will need to use a different email address to register the new account.
• To view your invoices or statements, log in to your eFlow account and go to the Invoices or Statements page. 

• You need to have at least one active payment method on your account. Visa, Mastercard and Direct Debit are all accepted payment methods to store on an eFlow account.
• You can store multiple backup payment methods on your account. This may help avoid payment failures, and potential account suspension if your default method fails.
• To update your payment methods, log in to your eFlow account and select ‘Manage Payment Methods’ where you can add, remove or reorder them. 

• Simply select ‘Make One-Off Payment’ in your account.  
• The easiest way to make a payment is by using Apple or Google Pay.   
• Visa and Mastercard are also accepted, which can also be stored for use later.

There are two settings on a Pre Pay account: 

• Minimum balance: This triggers a top up payment when your account falls below a set amount. The set amount can be amended, but it cannot be less than €12. 
• Top up amount: This is the amount paid when your minimum balance is reached.  

Example 

Minimum balance: €12 

Top up amount: €30 

When your account balance goes below €12, it will be automatically topped up by €30. 

If you own multiple vehicles, setting a higher top-up amount may be more convenient, as it reduces the number of top ups required. To update your settings, log in to your eFlow account and select, ‘Top Up Settings’.

If you believe a payment was charged incorrectly, log in to your eFlow account and select ‘Payment History’ to view and query the relevant payment. Our team will review your query and respond within 5 working days.  

• Your account will be suspended if there are insufficient funds or a problem with your payment method.  
• Suspension occurs after two failed payment attempts.  

For Pre Pay customers, suspension may also occur when your balance drops below the minimum threshold and your top payment fails, even if there is credit on your account. For example, if your minimum balance threshold is set to €12, and your account balance is €11.50. 

• During Suspension  

Any tags on your account will be disabled until your account is reactivated. 

Any M50 toll journeys will be charged at the unregistered rate and must be paid by 8pm the next day to avoid penalties.  

• To reactivate your eFlow account, log in and complete the following steps 

1. Pay the full outstanding balance 
2. Review and update the payment details    

• Once completed, your account will be reactivated. Your vehicle’s journeys will be applied at a reduced rate. If you have a tag, it will be reactivated. 

If you encounter payment issues for any reason, please try the following steps: 

• Try a different browser, such as Google Chrome or Safari.
• Clear your browser’s cookies and cache.
• Enable pop-ups for www.eflow.ie under your browser’s site settings.