FAQs

• To view your invoices or statements, log in to your eFlow account and go to the ‘Invoices’ or ‘Statements’ page. 

Post Pay Customers 

• You will be charged a month in arrears and will receive an invoice showing the previous month’s toll charges. Payment will be taken automatically between the 12^th and the 18^th of each month using your default payment method.
• As your payment period is fixed, no changes can be made. 

Pre Pay Customers 

• Pay in advance by adding credit to your account which will be used against each toll journey.
• You will receive a monthly statement of the previous month’s toll charges. 

Pre Pay and Post Pay 

• You cannot switch between a Pre Pay and Post Pay account. If you want to change your account type, you will need to close your account and open a new one. If your account is pending closure, you will need to use a different email address to register the new account. 

• Your account will be suspended if there are insufficient funds or a problem with your payment method. 
• Suspension occurs after two failed payment attempts.  

For Pre Pay customers, suspension may also occur when your balance drops below the minimum threshold and your top payment fails, even if there is credit on your account. For example, if your minimum balance threshold is set to €12, and your account balance is €11.50. 

• During Suspension  

Any tags on your account will be disabled until your account is reactivated. 

Any M50 toll journeys will be charged at the unregistered rate and must be paid by 8pm the next day to avoid penalties. 

• To reactivate your eFlow account, log in and complete the following steps 

1. Pay the full outstanding balance 
2. Review and update the payment details    

• Once completed, your account will be reactivated. Your vehicle’s journeys will be applied at a reduced rate. If you have a tag, it will be reactivated. 

• Once you have added your first vehicle to your account, the option to add multiple vehicles will become available.
• For ease, we recommend you use a desktop computer when adding multiple vehicles.
• To add multiple vehicles:

1. Log in to your account
2. Select ‘Manage Vehicles, Tags and Tolling’
3. Select ‘Add Multiple Vehicle’ and download and complete our upload form
4. Upload the completed vehicle form to your account

Replacing a Tag 

• If your tag isn’t working or you need a new one, you can order a replacement on your account.
• You can also order multiple tags, or assign ‘spare’ tags already on your account.
• To manage tags:

1. Log in your account.
2. Select “Manage Vehicles, Tags and Tolling”.
3. Select the “” icon beside the relevant vehicle.
4. Click “More Tag Options”.   

Returning a Tag 

• To avoid a €20 (plus VAT) fee, please return your old tag, free of charge to:  
  
  eFlow 
  PO BOX 13294 
  Freepost FCK7528 
  Cork
   
• Once ordered, your new tag should arrive within 5 working days and will work immediately on the M50.
• It may take up to 2 additional working days to work on all other toll roads. 

• If you need a new tag holder, log in and select ‘Manage Vehicles and Tolling’.  Select the relevant vehicle and click ‘Order a New Tag Holder’. 
• You may be asked to confirm which type of tag you have, so we can send the correct tag holder. 

• eFlow has a dedicated team to support our business account customers.
• If you have been assigned an eFlow account manager and would like to speak to them, please contact the eFlow Fleet team here.
• Alternatively, you can email the eFlow business account manager at businessaccount@eflow.ie