eFlow Back to Business as Usual


Latest Update

Following the most recent COVID-19 Government advice, the eFlow contact centre is now operating at normal business opening hours as of the 29th June (Phase 3): 08.00 - 21.00 Monday to Sunday.

To ensure the health and wellbeing of our staff, we have implemented social distancing measures and other precautions in the work environment.

Online facilities such as the eFlow website and the eFlow M50 Quick Pay app will continue to operate as normal. You can update account details, pay a toll, pay a penalty or open an eFlow account at www.eflow.ie Alternatively, you can download the M50 Quick Pay app to pay a toll on the go or sign up to prepay and receive toll reminders.

 

We’ve put together a list of FAQs to assist you further:

I have an account, but I have never used eFlow’s online facilities before, what can I do online?

Visit our FAQs page here to see the features and benefits of an online account. https://www.eflow.ie/help-guidance/faqs/

To download the M50 Quick Pay app click here https://www.eflow.ie/community/Blog/top-reasons-to-download-t/

 

I already have an eFlow account, but I can’t login

To log in, set up a username or password, retrieve your username or password, change a username or password or update your personal details, click here

https://www.eflow.ie/help-guidance/faqs/myaccount/details-security/

 

Tag Orders - Already have an account and waiting on a tag order?

All tag orders continue to be processed daily and should be with you in 2 working days as usual.  If you have a tag order pending, please note we use the postal system to issue tags so if there are postal delays in your area it may take a day or so more to reach you. Thank you in advance for your patience and understanding. 

If you are travelling on the M50, we’re able to track your journey(s) without your tag by your license plate number and can link this back to your account. During this period, there is no need to worry about having the tag for your M50 journeys. On all other toll roads however, you will need to pay as normal until you receive the tag.

You can check your journeys by logging into your eFlow account and clicking the journeys and payments section. See more here https://www.eflow.ie/help-guidance/faqs/myaccount/

 

My card is expired / I got a new card / I need to update my payment details

For steps on how to do any of the above, click here

https://www.eflow.ie/help-guidance/faqs/myaccount/payment/changing-or-updating-a-pa/

 

I need to add or remove a vehicle / I need to know how to switch my tag to another vehicle

You can still do this online.  To add or remove a vehicle or switch your tag to a different vehicle, click here https://www.eflow.ie/help-guidance/faqs/myaccount/my-vehicles-tags/

 

I’ve a penalty notice to pay but I have not received a letter yet

Don’t worry – simply visit eflow.ie or use the M50 Quick Pay app to pay for the toll. If you need further assistance, please contact our Call Centre.

 

I’ve a penalty notice to pay

No worries – you can still pay online here https://www.eflow.ie/i-want-to/pay-a-penalty/

 

I am not a resident of Ireland and need to pay a penalty

Please make payment to EPC directly. If you have received a penalty letter from them, you will need your Licence Plate Number and an invoice/reference/case number (these numbers usually start with either 23051 or 23050). You can make a payment by clicking here https://www.epcplc.com/payment/start

If you have not received an EPC letter in the past two weeks, then you will need to make payment on the eFlow website using the ‘Pay a Toll’ option here https://www.eflow.ie/i-want-to/pay-a-toll/  

 

Pay as you go customers or do not have an eFlow account? See below.

You can use this website www.eflow.ie or the M50 Quick Pay app to pay your toll online.

We want to support our customers during the Covid-19 restrictions. Therefore, we will endeavour to be more lenient and considerate of difficulties customers are experiencing during this period.We understand that these are unprecedented times but rest assured, eFlow’s agents will work with customers to resolve any outstanding matters and queries.  eFlow would like to thank you for your patience during this period.

eFlow will continue to adhere to official Government advice and will update customers as need be. For the most up to date information, please check our social media channels regularly.

 

Our sincere thanks for your understanding.

The Team at eFlow

Tolling is a vital source of funding for the operation and maintenance of our national roads network.


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