{"id":227111,"date":"2021-10-11T18:06:04","date_gmt":"2021-10-11T17:06:04","guid":{"rendered":"https:\/\/eflow2021.wpengine.com\/?page_id=227111"},"modified":"2024-03-11T15:20:14","modified_gmt":"2024-03-11T15:20:14","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/eflow2021.wpengine.com\/contact-us","title":{"rendered":"Contact us"},"content":{"rendered":"
[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Blue Header” module_id=”header-home-section” module_class=”blue-header” _builder_version=”4.7.6″ background_image=”https:\/\/eflow2021.wpengine.com\/wp-content\/uploads\/2021\/02\/Asset-1.png” background_size=”initial” custom_padding=”0px||||false|false” global_module=”225827″ saved_tabs=”all” collapsed=”off” global_colors_info=”{}”][et_pb_fullwidth_header title=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@” header_fullscreen=”on” button_one_url=”\/about\/” admin_label=”Page Name” module_id=”fullwidth-hero” module_class=”kb-zoomout” _builder_version=”4.16″ _dynamic_attributes=”title” title_font_size=”70px” background_enable_color=”off” background_enable_image=”off” min_height=”400px” custom_margin=”||||false|false” background_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_fullwidth_header][et_pb_fullwidth_code module_class=”you-first-blue-image” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_fullwidth_code][\/et_pb_section][et_pb_section fb_built=”1″ module_class=”wide-section topics-section-contact” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”2_5,3_5″ _builder_version=”4.16″ _module_preset=”default” collapsed=”off” global_colors_info=”{}”][et_pb_column type=”2_5″ module_class=”contact-left-column” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”How can we help?” module_class=”c-navy” _builder_version=”4.16″ _module_preset=”default” text_font=”|800|||||||” text_font_size=”1.5em” custom_margin=”||0px||false|false” global_colors_info=”{}”]How can we help?[\/et_pb_text][et_pb_code _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
[\/et_pb_code][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Most popular help topics” module_class=”c-navy popular-topics” _builder_version=”4.16″ _module_preset=”default” text_font=”|800|||||||” text_font_size=”1.5em” text_line_height=”1.5em” custom_margin=”||0px||false|false” global_colors_info=”{}”]Most popular help topics[\/et_pb_text][et_pb_text admin_label=”All Topics” module_class=”all-topics c-navy” _builder_version=”4.16″ _dynamic_attributes=”link_option_url” _module_preset=”default” text_font_size=”1.1em” text_line_height=”1.5em” custom_margin=”||0px||false|false” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyNzUxNiJ9fQ==@” global_colors_info=”{}”]All Topics >[\/et_pb_text][et_pb_accordion admin_label=”Accordion” module_class=”contact-us-accordion” _builder_version=”4.24.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”first accordion” open=”on” _builder_version=”4.16″ _module_preset=”default” custom_css_main_element=”display:none;” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”How can I view my statements” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
If you select to receive your statements by email, every month we\u2019ll email you a link to your statement. You will need your eFlow username and password to access it.<\/p>\n
Only invoices\/statements from August 2021 onwards are readily available. \u00a0<\/b>Please contact us through one of the ways below if you can\u2019t access the one(s) you require.<\/p>\n
You can also view your statement online by logging into your account on eflow.ie:<\/p>\n
Please note statements issued to your account prior to our systems upgrade on August 7th 2021, are not readily available. If you need access to these statements, please contact our customer service team.<\/p>\n
For help finding your statement, please visit our guide\u00a0here<\/a>.<\/p>\nWe\u2019ve<\/span><\/span>\u00a0<\/span><\/span>updated<\/span><\/span>\u00a0<\/span><\/span>our<\/span><\/span>\u00a0<\/span><\/span>eFlow<\/span><\/span>\u00a0<\/span><\/span>statement<\/span><\/span>.\u00a0<\/span><\/span>For<\/span><\/span>\u00a0<\/span><\/span>help<\/span><\/span>\u00a0<\/span><\/span>understanding<\/span><\/span>\u00a0<\/span><\/span>your<\/span><\/span>\u00a0<\/span><\/span>statement<\/span><\/span>\u00a0<\/span><\/span>click<\/span><\/span>\u00a0here<\/a>.<\/span><\/span><\/p>\n\u200b<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Switching tags between vehicles” _builder_version=”4.24.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\nIf you want to switch your tag to a different vehicle:<\/p>\n\nLogin to your eFlow account with your username and password.<\/li>\nSelect \u2018My Vehicles\u2019 on the account overview page.<\/li>\nSelect the \u2018cog\u2019icon beside the vehicle you wish to switch the tag from to another vehicle.<\/li>\nPress ‘Reallocate Tag’ and select the vehicle you wish to switch your tag to.<\/li>\nRead the information and press ‘Reallocate Tag’ to confirm.<\/li>\n<\/ol>\nYou have now successfully switched the tag and a new tag holder will be delivered to your postal address.<\/p>\nIf for any reason you cannot switch your tag successfully, please\u00a0contact us<\/a>.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”I can’t log in” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\nThere are a number of reasons why you can\u2019t log in to eFlow.ie:<\/p>\n\nAccount is closed or pending close. If your account is closed or pending close, you will not be able to log in to eFlow.ie<\/li>\nWrong username or password.<\/li>\n<\/ol>\nIf you are experiencing difficulties in accessing your account, you can retrieve your username or reset your password at the login screen or by contacting our customer service agents.<\/p>\nTo retrieve your username, you will need your account number, mobile number and email address. If all of your information matches what we have on file, we will send an email to the address listed on your account with your username.<\/p>\nTo reset your password, you will need your username. If this matches what we have on file, we will send you an email with a temporary password. If the email address on the account is no longer in use, you can contact us through one of our communication channels\u00a0here<\/a>\u00a0to restore access to your account.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Why is my account suspended?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\nYour account has become suspended because we were not able to successfully take payment from your registered payment method on two occasions.<\/p>\nPlease note: Due to account suspension, journeys cannot be added to the registered account. If a tag registered account becomes suspended, the tag will become inactive and will not work on the M50 toll or any other toll roads. Any M50 journeys made by your vehicle(s) while your account is suspended will be charged at the unregistered rate. This means that you will have to pay your toll by the following day 8pm deadline to avoid late penalties. At toll booths, you will have to stop and pay at the booth if your account is suspended.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I pay my penalty once I receive my letter” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\nOnce you have received your penalty notice, the process is straight forward. Visit eFlow.ie and select\u00a0Pay a Penalty<\/a>. You can also bring your penalty letter to any Payzone retail outlet and pay the outstanding balance there.<\/p>\n[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Bottom Links” module_class=”contact-us-link-blocks wide-section” _builder_version=”4.16″ _module_preset=”default” background_enable_image=”off” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ module_class=”boxed-row contact-us-link-blocks-row-contact” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Chat to us” alt=”eFlow Live Chat icon” admin_label=”Chat to an Agent” module_id=”contact-us-webchat” module_class=”blue-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”]Live Webchat with the eFlow team<\/p>\n<\/path><\/g><\/svg><\/div>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Call us” admin_label=”Reach us by Phone” module_class=”turquoise-gradient-diagonal contact-us-links-block” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n0818 50 10 50<\/a><\/p>\nInternational:+353 1 4610122<\/a><\/p>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Appeal a penalty” url=”\/i-want-to\/appeal-penalty” admin_label=”Send us a Query” module_class=”purple-gradient-diagonal contact-us-links-block” _builder_version=”4.16″ _module_preset=”default” link_option_url=”\/i-want-to\/appeal-penalty” global_colors_info=”{}”]Appeal a penalty<\/a> you have received[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Email us” admin_label=”Write us an email” module_id=”eflow-contact-email-us” module_class=”navy-gradient-diagonal contact-us-links-block email contact-us-page” _builder_version=”4.24.0″ _module_preset=”default” link_option_url_new_window=”on” global_colors_info=”{}”]Please include: name, vehicle registration number, first line of address, vehicle ownership and account authorisation[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row module_class=”contact-note-text-section” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”on|on|on” admin_label=”Christmas Opening Hours” module_class=”c-navy” _builder_version=”4.16″ _module_preset=”default” text_font_size=”1em” text_orientation=”center” disabled=”on” global_colors_info=”{}”]<\/p>\nPlease see our opening hours over the holiday period below:<\/p>\nDecember 22nd and 23rd: 09:00 – 18:00December 24th: 10:00 – 16:00December 25th and 26th: Closed<\/strong>December 27th, 28th, 29th and 30th: 09:00 – 18:00December 31st: 10:00 – 16:00January 1st and 2nd: 10:00 – 18:00<\/p>\nPostal address: eFlow, PO Box 13294, South City DSU, Cork.<\/p>\n[\/et_pb_text][et_pb_text disabled_on=”off|off|off” admin_label=”Opening Hours” module_class=”c-navy” _builder_version=”4.16″ _module_preset=”default” text_font_size=”1em” text_orientation=”center” global_colors_info=”{}”]<\/p>\nOur offices are open Monday to Friday 08:00 \u2013 21:00 Saturday and Sunday 10:00 \u2013 18:30Postal address: eFlow, PO Box 13294, South City DSU, Cork, Freepost FCK7528.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” module_class=”email-popup-section contact-us-page” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”][et_pb_row admin_label=”Email confirmation popup” module_class=”email-popup-row” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ module_class=”blue-gradient-diagonal” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”on|on|on” module_class=”email-popup-text” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”]<\/p>\nImportant<\/h2>\nPlease ensure that you include your vehicle registration number or eflow account number at the top of your email to ensure a quick response.<\/p>\n[\/et_pb_text][et_pb_text module_class=”email-popup-text” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\nFirst let’s get your details:<\/h2>\n[\/et_pb_text][et_pb_code _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n“> This field is mandatory<\/span> Full Name<\/label> This field is mandatory<\/span> Vehicle Registration<\/label> Phone<\/label> Select the query type<\/span>\tQuery type…<\/option>Take payment<\/option>Update vehicles on the account<\/option>Tag management<\/option>Account Update<\/option>Issue additional statement<\/option>General enquiry<\/option>Account creation<\/option>Account closure<\/option>Generic case creation<\/option>Dispute transaction<\/option>Dispute penalty<\/option>Dispute fees<\/option>Dispute payment<\/option>Complaint<\/option>Other<\/option> <\/select> Subject<\/label> <\/p>\n \t \tI am the registered vehicle owner<\/span> \t<\/label> \t <\/div>\n <\/p>\n \t \tI have an eFlow account<\/span> \t<\/label> \t <\/div>\n <\/p>\n <\/div>\n <\/form>\n[\/et_pb_code][et_pb_text module_class=”email-popup-close” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]X[\/et_pb_text][et_pb_button button_url=”mailto:info@eflow.ie?subject=%22Enquiry%20from%20eFlow%20website%22″ button_text=”OK” disabled_on=”on|on|on” module_class=”email-popup-ok” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"How can we help?Most popular help topicsAll Topics >If you select to receive your statements by email, every month we\u2019ll email you a link to your statement. You will need your eFlow username and password to access it. Only invoices\/statements from August 2021 onwards are readily available. \u00a0Please contact us through one of the ways […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"contact-us-template.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_oasis_is_in_workflow":0,"_oasis_original":0,"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"\nContact us | eFlow<\/title>\n\n\n\n\n\n\n\n\n\n\n\n\n\t\n
We\u2019ve<\/span><\/span>\u00a0<\/span><\/span>updated<\/span><\/span>\u00a0<\/span><\/span>our<\/span><\/span>\u00a0<\/span><\/span>eFlow<\/span><\/span>\u00a0<\/span><\/span>statement<\/span><\/span>.\u00a0<\/span><\/span>For<\/span><\/span>\u00a0<\/span><\/span>help<\/span><\/span>\u00a0<\/span><\/span>understanding<\/span><\/span>\u00a0<\/span><\/span>your<\/span><\/span>\u00a0<\/span><\/span>statement<\/span><\/span>\u00a0<\/span><\/span>click<\/span><\/span>\u00a0here<\/a>.<\/span><\/span><\/p>\n\u200b<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Switching tags between vehicles” _builder_version=”4.24.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\nIf you want to switch your tag to a different vehicle:<\/p>\n\nLogin to your eFlow account with your username and password.<\/li>\nSelect \u2018My Vehicles\u2019 on the account overview page.<\/li>\nSelect the \u2018cog\u2019icon beside the vehicle you wish to switch the tag from to another vehicle.<\/li>\nPress ‘Reallocate Tag’ and select the vehicle you wish to switch your tag to.<\/li>\nRead the information and press ‘Reallocate Tag’ to confirm.<\/li>\n<\/ol>\nYou have now successfully switched the tag and a new tag holder will be delivered to your postal address.<\/p>\nIf for any reason you cannot switch your tag successfully, please\u00a0contact us<\/a>.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”I can’t log in” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\nThere are a number of reasons why you can\u2019t log in to eFlow.ie:<\/p>\n\nAccount is closed or pending close. If your account is closed or pending close, you will not be able to log in to eFlow.ie<\/li>\nWrong username or password.<\/li>\n<\/ol>\nIf you are experiencing difficulties in accessing your account, you can retrieve your username or reset your password at the login screen or by contacting our customer service agents.<\/p>\nTo retrieve your username, you will need your account number, mobile number and email address. If all of your information matches what we have on file, we will send an email to the address listed on your account with your username.<\/p>\nTo reset your password, you will need your username. If this matches what we have on file, we will send you an email with a temporary password. If the email address on the account is no longer in use, you can contact us through one of our communication channels\u00a0here<\/a>\u00a0to restore access to your account.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Why is my account suspended?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\nYour account has become suspended because we were not able to successfully take payment from your registered payment method on two occasions.<\/p>\nPlease note: Due to account suspension, journeys cannot be added to the registered account. If a tag registered account becomes suspended, the tag will become inactive and will not work on the M50 toll or any other toll roads. Any M50 journeys made by your vehicle(s) while your account is suspended will be charged at the unregistered rate. This means that you will have to pay your toll by the following day 8pm deadline to avoid late penalties. At toll booths, you will have to stop and pay at the booth if your account is suspended.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I pay my penalty once I receive my letter” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\nOnce you have received your penalty notice, the process is straight forward. Visit eFlow.ie and select\u00a0Pay a Penalty<\/a>. You can also bring your penalty letter to any Payzone retail outlet and pay the outstanding balance there.<\/p>\n[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Bottom Links” module_class=”contact-us-link-blocks wide-section” _builder_version=”4.16″ _module_preset=”default” background_enable_image=”off” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ module_class=”boxed-row contact-us-link-blocks-row-contact” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Chat to us” alt=”eFlow Live Chat icon” admin_label=”Chat to an Agent” module_id=”contact-us-webchat” module_class=”blue-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”]Live Webchat with the eFlow team<\/p>\n<\/path><\/g><\/svg><\/div>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Call us” admin_label=”Reach us by Phone” module_class=”turquoise-gradient-diagonal contact-us-links-block” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n0818 50 10 50<\/a><\/p>\nInternational:+353 1 4610122<\/a><\/p>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Appeal a penalty” url=”\/i-want-to\/appeal-penalty” admin_label=”Send us a Query” module_class=”purple-gradient-diagonal contact-us-links-block” _builder_version=”4.16″ _module_preset=”default” link_option_url=”\/i-want-to\/appeal-penalty” global_colors_info=”{}”]Appeal a penalty<\/a> you have received[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Email us” admin_label=”Write us an email” module_id=”eflow-contact-email-us” module_class=”navy-gradient-diagonal contact-us-links-block email contact-us-page” _builder_version=”4.24.0″ _module_preset=”default” link_option_url_new_window=”on” global_colors_info=”{}”]Please include: name, vehicle registration number, first line of address, vehicle ownership and account authorisation[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row module_class=”contact-note-text-section” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”on|on|on” admin_label=”Christmas Opening Hours” module_class=”c-navy” _builder_version=”4.16″ _module_preset=”default” text_font_size=”1em” text_orientation=”center” disabled=”on” global_colors_info=”{}”]<\/p>\nPlease see our opening hours over the holiday period below:<\/p>\nDecember 22nd and 23rd: 09:00 – 18:00December 24th: 10:00 – 16:00December 25th and 26th: Closed<\/strong>December 27th, 28th, 29th and 30th: 09:00 – 18:00December 31st: 10:00 – 16:00January 1st and 2nd: 10:00 – 18:00<\/p>\nPostal address: eFlow, PO Box 13294, South City DSU, Cork.<\/p>\n[\/et_pb_text][et_pb_text disabled_on=”off|off|off” admin_label=”Opening Hours” module_class=”c-navy” _builder_version=”4.16″ _module_preset=”default” text_font_size=”1em” text_orientation=”center” global_colors_info=”{}”]<\/p>\nOur offices are open Monday to Friday 08:00 \u2013 21:00 Saturday and Sunday 10:00 \u2013 18:30Postal address: eFlow, PO Box 13294, South City DSU, Cork, Freepost FCK7528.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” module_class=”email-popup-section contact-us-page” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”][et_pb_row admin_label=”Email confirmation popup” module_class=”email-popup-row” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ module_class=”blue-gradient-diagonal” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”on|on|on” module_class=”email-popup-text” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”]<\/p>\nImportant<\/h2>\nPlease ensure that you include your vehicle registration number or eflow account number at the top of your email to ensure a quick response.<\/p>\n[\/et_pb_text][et_pb_text module_class=”email-popup-text” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\nFirst let’s get your details:<\/h2>\n[\/et_pb_text][et_pb_code _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n“> This field is mandatory<\/span> Full Name<\/label> This field is mandatory<\/span> Vehicle Registration<\/label> Phone<\/label> Select the query type<\/span>\tQuery type…<\/option>Take payment<\/option>Update vehicles on the account<\/option>Tag management<\/option>Account Update<\/option>Issue additional statement<\/option>General enquiry<\/option>Account creation<\/option>Account closure<\/option>Generic case creation<\/option>Dispute transaction<\/option>Dispute penalty<\/option>Dispute fees<\/option>Dispute payment<\/option>Complaint<\/option>Other<\/option> <\/select> Subject<\/label> <\/p>\n \t \tI am the registered vehicle owner<\/span> \t<\/label> \t <\/div>\n <\/p>\n \t \tI have an eFlow account<\/span> \t<\/label> \t <\/div>\n <\/p>\n <\/div>\n <\/form>\n[\/et_pb_code][et_pb_text module_class=”email-popup-close” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]X[\/et_pb_text][et_pb_button button_url=”mailto:info@eflow.ie?subject=%22Enquiry%20from%20eFlow%20website%22″ button_text=”OK” disabled_on=”on|on|on” module_class=”email-popup-ok” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"How can we help?Most popular help topicsAll Topics >If you select to receive your statements by email, every month we\u2019ll email you a link to your statement. You will need your eFlow username and password to access it. Only invoices\/statements from August 2021 onwards are readily available. \u00a0Please contact us through one of the ways […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"contact-us-template.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_oasis_is_in_workflow":0,"_oasis_original":0,"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"\nContact us | eFlow<\/title>\n\n\n\n\n\n\n\n\n\n\n\n\n\t\n
\u200b<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Switching tags between vehicles” _builder_version=”4.24.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n
If you want to switch your tag to a different vehicle:<\/p>\n
You have now successfully switched the tag and a new tag holder will be delivered to your postal address.<\/p>\n
If for any reason you cannot switch your tag successfully, please\u00a0contact us<\/a>.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”I can’t log in” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\nThere are a number of reasons why you can\u2019t log in to eFlow.ie:<\/p>\n\nAccount is closed or pending close. If your account is closed or pending close, you will not be able to log in to eFlow.ie<\/li>\nWrong username or password.<\/li>\n<\/ol>\nIf you are experiencing difficulties in accessing your account, you can retrieve your username or reset your password at the login screen or by contacting our customer service agents.<\/p>\nTo retrieve your username, you will need your account number, mobile number and email address. If all of your information matches what we have on file, we will send an email to the address listed on your account with your username.<\/p>\nTo reset your password, you will need your username. If this matches what we have on file, we will send you an email with a temporary password. If the email address on the account is no longer in use, you can contact us through one of our communication channels\u00a0here<\/a>\u00a0to restore access to your account.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Why is my account suspended?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\nYour account has become suspended because we were not able to successfully take payment from your registered payment method on two occasions.<\/p>\nPlease note: Due to account suspension, journeys cannot be added to the registered account. If a tag registered account becomes suspended, the tag will become inactive and will not work on the M50 toll or any other toll roads. Any M50 journeys made by your vehicle(s) while your account is suspended will be charged at the unregistered rate. This means that you will have to pay your toll by the following day 8pm deadline to avoid late penalties. At toll booths, you will have to stop and pay at the booth if your account is suspended.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I pay my penalty once I receive my letter” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\nOnce you have received your penalty notice, the process is straight forward. Visit eFlow.ie and select\u00a0Pay a Penalty<\/a>. You can also bring your penalty letter to any Payzone retail outlet and pay the outstanding balance there.<\/p>\n[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Bottom Links” module_class=”contact-us-link-blocks wide-section” _builder_version=”4.16″ _module_preset=”default” background_enable_image=”off” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ module_class=”boxed-row contact-us-link-blocks-row-contact” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Chat to us” alt=”eFlow Live Chat icon” admin_label=”Chat to an Agent” module_id=”contact-us-webchat” module_class=”blue-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”]Live Webchat with the eFlow team<\/p>\n<\/path><\/g><\/svg><\/div>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Call us” admin_label=”Reach us by Phone” module_class=”turquoise-gradient-diagonal contact-us-links-block” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n0818 50 10 50<\/a><\/p>\nInternational:+353 1 4610122<\/a><\/p>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Appeal a penalty” url=”\/i-want-to\/appeal-penalty” admin_label=”Send us a Query” module_class=”purple-gradient-diagonal contact-us-links-block” _builder_version=”4.16″ _module_preset=”default” link_option_url=”\/i-want-to\/appeal-penalty” global_colors_info=”{}”]Appeal a penalty<\/a> you have received[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Email us” admin_label=”Write us an email” module_id=”eflow-contact-email-us” module_class=”navy-gradient-diagonal contact-us-links-block email contact-us-page” _builder_version=”4.24.0″ _module_preset=”default” link_option_url_new_window=”on” global_colors_info=”{}”]Please include: name, vehicle registration number, first line of address, vehicle ownership and account authorisation[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row module_class=”contact-note-text-section” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”on|on|on” admin_label=”Christmas Opening Hours” module_class=”c-navy” _builder_version=”4.16″ _module_preset=”default” text_font_size=”1em” text_orientation=”center” disabled=”on” global_colors_info=”{}”]<\/p>\nPlease see our opening hours over the holiday period below:<\/p>\nDecember 22nd and 23rd: 09:00 – 18:00December 24th: 10:00 – 16:00December 25th and 26th: Closed<\/strong>December 27th, 28th, 29th and 30th: 09:00 – 18:00December 31st: 10:00 – 16:00January 1st and 2nd: 10:00 – 18:00<\/p>\nPostal address: eFlow, PO Box 13294, South City DSU, Cork.<\/p>\n[\/et_pb_text][et_pb_text disabled_on=”off|off|off” admin_label=”Opening Hours” module_class=”c-navy” _builder_version=”4.16″ _module_preset=”default” text_font_size=”1em” text_orientation=”center” global_colors_info=”{}”]<\/p>\nOur offices are open Monday to Friday 08:00 \u2013 21:00 Saturday and Sunday 10:00 \u2013 18:30Postal address: eFlow, PO Box 13294, South City DSU, Cork, Freepost FCK7528.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” module_class=”email-popup-section contact-us-page” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”][et_pb_row admin_label=”Email confirmation popup” module_class=”email-popup-row” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ module_class=”blue-gradient-diagonal” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”on|on|on” module_class=”email-popup-text” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”]<\/p>\nImportant<\/h2>\nPlease ensure that you include your vehicle registration number or eflow account number at the top of your email to ensure a quick response.<\/p>\n[\/et_pb_text][et_pb_text module_class=”email-popup-text” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\nFirst let’s get your details:<\/h2>\n[\/et_pb_text][et_pb_code _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n“> This field is mandatory<\/span> Full Name<\/label> This field is mandatory<\/span> Vehicle Registration<\/label> Phone<\/label> Select the query type<\/span>\tQuery type…<\/option>Take payment<\/option>Update vehicles on the account<\/option>Tag management<\/option>Account Update<\/option>Issue additional statement<\/option>General enquiry<\/option>Account creation<\/option>Account closure<\/option>Generic case creation<\/option>Dispute transaction<\/option>Dispute penalty<\/option>Dispute fees<\/option>Dispute payment<\/option>Complaint<\/option>Other<\/option> <\/select> Subject<\/label> <\/p>\n \t \tI am the registered vehicle owner<\/span> \t<\/label> \t <\/div>\n <\/p>\n \t \tI have an eFlow account<\/span> \t<\/label> \t <\/div>\n <\/p>\n <\/div>\n <\/form>\n[\/et_pb_code][et_pb_text module_class=”email-popup-close” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]X[\/et_pb_text][et_pb_button button_url=”mailto:info@eflow.ie?subject=%22Enquiry%20from%20eFlow%20website%22″ button_text=”OK” disabled_on=”on|on|on” module_class=”email-popup-ok” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"How can we help?Most popular help topicsAll Topics >If you select to receive your statements by email, every month we\u2019ll email you a link to your statement. You will need your eFlow username and password to access it. Only invoices\/statements from August 2021 onwards are readily available. \u00a0Please contact us through one of the ways […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"contact-us-template.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_oasis_is_in_workflow":0,"_oasis_original":0,"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"\nContact us | eFlow<\/title>\n\n\n\n\n\n\n\n\n\n\n\n\n\t\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”I can’t log in” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
There are a number of reasons why you can\u2019t log in to eFlow.ie:<\/p>\n
If you are experiencing difficulties in accessing your account, you can retrieve your username or reset your password at the login screen or by contacting our customer service agents.<\/p>\n
To retrieve your username, you will need your account number, mobile number and email address. If all of your information matches what we have on file, we will send an email to the address listed on your account with your username.<\/p>\n
To reset your password, you will need your username. If this matches what we have on file, we will send you an email with a temporary password. If the email address on the account is no longer in use, you can contact us through one of our communication channels\u00a0here<\/a>\u00a0to restore access to your account.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”Why is my account suspended?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\nYour account has become suspended because we were not able to successfully take payment from your registered payment method on two occasions.<\/p>\nPlease note: Due to account suspension, journeys cannot be added to the registered account. If a tag registered account becomes suspended, the tag will become inactive and will not work on the M50 toll or any other toll roads. Any M50 journeys made by your vehicle(s) while your account is suspended will be charged at the unregistered rate. This means that you will have to pay your toll by the following day 8pm deadline to avoid late penalties. At toll booths, you will have to stop and pay at the booth if your account is suspended.<\/p>\n[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I pay my penalty once I receive my letter” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\nOnce you have received your penalty notice, the process is straight forward. Visit eFlow.ie and select\u00a0Pay a Penalty<\/a>. You can also bring your penalty letter to any Payzone retail outlet and pay the outstanding balance there.<\/p>\n[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Bottom Links” module_class=”contact-us-link-blocks wide-section” _builder_version=”4.16″ _module_preset=”default” background_enable_image=”off” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ module_class=”boxed-row contact-us-link-blocks-row-contact” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Chat to us” alt=”eFlow Live Chat icon” admin_label=”Chat to an Agent” module_id=”contact-us-webchat” module_class=”blue-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”]Live Webchat with the eFlow team<\/p>\n<\/path><\/g><\/svg><\/div>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Call us” admin_label=”Reach us by Phone” module_class=”turquoise-gradient-diagonal contact-us-links-block” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n0818 50 10 50<\/a><\/p>\nInternational:+353 1 4610122<\/a><\/p>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Appeal a penalty” url=”\/i-want-to\/appeal-penalty” admin_label=”Send us a Query” module_class=”purple-gradient-diagonal contact-us-links-block” _builder_version=”4.16″ _module_preset=”default” link_option_url=”\/i-want-to\/appeal-penalty” global_colors_info=”{}”]Appeal a penalty<\/a> you have received[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Email us” admin_label=”Write us an email” module_id=”eflow-contact-email-us” module_class=”navy-gradient-diagonal contact-us-links-block email contact-us-page” _builder_version=”4.24.0″ _module_preset=”default” link_option_url_new_window=”on” global_colors_info=”{}”]Please include: name, vehicle registration number, first line of address, vehicle ownership and account authorisation[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row module_class=”contact-note-text-section” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”on|on|on” admin_label=”Christmas Opening Hours” module_class=”c-navy” _builder_version=”4.16″ _module_preset=”default” text_font_size=”1em” text_orientation=”center” disabled=”on” global_colors_info=”{}”]<\/p>\nPlease see our opening hours over the holiday period below:<\/p>\nDecember 22nd and 23rd: 09:00 – 18:00December 24th: 10:00 – 16:00December 25th and 26th: Closed<\/strong>December 27th, 28th, 29th and 30th: 09:00 – 18:00December 31st: 10:00 – 16:00January 1st and 2nd: 10:00 – 18:00<\/p>\nPostal address: eFlow, PO Box 13294, South City DSU, Cork.<\/p>\n[\/et_pb_text][et_pb_text disabled_on=”off|off|off” admin_label=”Opening Hours” module_class=”c-navy” _builder_version=”4.16″ _module_preset=”default” text_font_size=”1em” text_orientation=”center” global_colors_info=”{}”]<\/p>\nOur offices are open Monday to Friday 08:00 \u2013 21:00 Saturday and Sunday 10:00 \u2013 18:30Postal address: eFlow, PO Box 13294, South City DSU, Cork, Freepost FCK7528.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” module_class=”email-popup-section contact-us-page” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”][et_pb_row admin_label=”Email confirmation popup” module_class=”email-popup-row” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ module_class=”blue-gradient-diagonal” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”on|on|on” module_class=”email-popup-text” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”]<\/p>\nImportant<\/h2>\nPlease ensure that you include your vehicle registration number or eflow account number at the top of your email to ensure a quick response.<\/p>\n[\/et_pb_text][et_pb_text module_class=”email-popup-text” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\nFirst let’s get your details:<\/h2>\n[\/et_pb_text][et_pb_code _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n“> This field is mandatory<\/span> Full Name<\/label> This field is mandatory<\/span> Vehicle Registration<\/label> Phone<\/label> Select the query type<\/span>\tQuery type…<\/option>Take payment<\/option>Update vehicles on the account<\/option>Tag management<\/option>Account Update<\/option>Issue additional statement<\/option>General enquiry<\/option>Account creation<\/option>Account closure<\/option>Generic case creation<\/option>Dispute transaction<\/option>Dispute penalty<\/option>Dispute fees<\/option>Dispute payment<\/option>Complaint<\/option>Other<\/option> <\/select> Subject<\/label> <\/p>\n \t \tI am the registered vehicle owner<\/span> \t<\/label> \t <\/div>\n <\/p>\n \t \tI have an eFlow account<\/span> \t<\/label> \t <\/div>\n <\/p>\n <\/div>\n <\/form>\n[\/et_pb_code][et_pb_text module_class=”email-popup-close” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]X[\/et_pb_text][et_pb_button button_url=”mailto:info@eflow.ie?subject=%22Enquiry%20from%20eFlow%20website%22″ button_text=”OK” disabled_on=”on|on|on” module_class=”email-popup-ok” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"How can we help?Most popular help topicsAll Topics >If you select to receive your statements by email, every month we\u2019ll email you a link to your statement. You will need your eFlow username and password to access it. Only invoices\/statements from August 2021 onwards are readily available. \u00a0Please contact us through one of the ways […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"contact-us-template.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_oasis_is_in_workflow":0,"_oasis_original":0,"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"\nContact us | eFlow<\/title>\n\n\n\n\n\n\n\n\n\n\n\n\n\t\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Why is my account suspended?” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
Your account has become suspended because we were not able to successfully take payment from your registered payment method on two occasions.<\/p>\n
Please note: Due to account suspension, journeys cannot be added to the registered account. If a tag registered account becomes suspended, the tag will become inactive and will not work on the M50 toll or any other toll roads. Any M50 journeys made by your vehicle(s) while your account is suspended will be charged at the unregistered rate. This means that you will have to pay your toll by the following day 8pm deadline to avoid late penalties. At toll booths, you will have to stop and pay at the booth if your account is suspended.<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”How can I pay my penalty once I receive my letter” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
Once you have received your penalty notice, the process is straight forward. Visit eFlow.ie and select\u00a0Pay a Penalty<\/a>. You can also bring your penalty letter to any Payzone retail outlet and pay the outstanding balance there.<\/p>\n[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Bottom Links” module_class=”contact-us-link-blocks wide-section” _builder_version=”4.16″ _module_preset=”default” background_enable_image=”off” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ module_class=”boxed-row contact-us-link-blocks-row-contact” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Chat to us” alt=”eFlow Live Chat icon” admin_label=”Chat to an Agent” module_id=”contact-us-webchat” module_class=”blue-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”]Live Webchat with the eFlow team<\/p>\n<\/path><\/g><\/svg><\/div>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Call us” admin_label=”Reach us by Phone” module_class=”turquoise-gradient-diagonal contact-us-links-block” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n0818 50 10 50<\/a><\/p>\nInternational:+353 1 4610122<\/a><\/p>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Appeal a penalty” url=”\/i-want-to\/appeal-penalty” admin_label=”Send us a Query” module_class=”purple-gradient-diagonal contact-us-links-block” _builder_version=”4.16″ _module_preset=”default” link_option_url=”\/i-want-to\/appeal-penalty” global_colors_info=”{}”]Appeal a penalty<\/a> you have received[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Email us” admin_label=”Write us an email” module_id=”eflow-contact-email-us” module_class=”navy-gradient-diagonal contact-us-links-block email contact-us-page” _builder_version=”4.24.0″ _module_preset=”default” link_option_url_new_window=”on” global_colors_info=”{}”]Please include: name, vehicle registration number, first line of address, vehicle ownership and account authorisation[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row module_class=”contact-note-text-section” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”on|on|on” admin_label=”Christmas Opening Hours” module_class=”c-navy” _builder_version=”4.16″ _module_preset=”default” text_font_size=”1em” text_orientation=”center” disabled=”on” global_colors_info=”{}”]<\/p>\nPlease see our opening hours over the holiday period below:<\/p>\nDecember 22nd and 23rd: 09:00 – 18:00December 24th: 10:00 – 16:00December 25th and 26th: Closed<\/strong>December 27th, 28th, 29th and 30th: 09:00 – 18:00December 31st: 10:00 – 16:00January 1st and 2nd: 10:00 – 18:00<\/p>\nPostal address: eFlow, PO Box 13294, South City DSU, Cork.<\/p>\n[\/et_pb_text][et_pb_text disabled_on=”off|off|off” admin_label=”Opening Hours” module_class=”c-navy” _builder_version=”4.16″ _module_preset=”default” text_font_size=”1em” text_orientation=”center” global_colors_info=”{}”]<\/p>\nOur offices are open Monday to Friday 08:00 \u2013 21:00 Saturday and Sunday 10:00 \u2013 18:30Postal address: eFlow, PO Box 13294, South City DSU, Cork, Freepost FCK7528.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” module_class=”email-popup-section contact-us-page” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”][et_pb_row admin_label=”Email confirmation popup” module_class=”email-popup-row” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ module_class=”blue-gradient-diagonal” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”on|on|on” module_class=”email-popup-text” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”]<\/p>\nImportant<\/h2>\nPlease ensure that you include your vehicle registration number or eflow account number at the top of your email to ensure a quick response.<\/p>\n[\/et_pb_text][et_pb_text module_class=”email-popup-text” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\nFirst let’s get your details:<\/h2>\n[\/et_pb_text][et_pb_code _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n“> This field is mandatory<\/span> Full Name<\/label> This field is mandatory<\/span> Vehicle Registration<\/label> Phone<\/label> Select the query type<\/span>\tQuery type…<\/option>Take payment<\/option>Update vehicles on the account<\/option>Tag management<\/option>Account Update<\/option>Issue additional statement<\/option>General enquiry<\/option>Account creation<\/option>Account closure<\/option>Generic case creation<\/option>Dispute transaction<\/option>Dispute penalty<\/option>Dispute fees<\/option>Dispute payment<\/option>Complaint<\/option>Other<\/option> <\/select> Subject<\/label> <\/p>\n \t \tI am the registered vehicle owner<\/span> \t<\/label> \t <\/div>\n <\/p>\n \t \tI have an eFlow account<\/span> \t<\/label> \t <\/div>\n <\/p>\n <\/div>\n <\/form>\n[\/et_pb_code][et_pb_text module_class=”email-popup-close” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]X[\/et_pb_text][et_pb_button button_url=”mailto:info@eflow.ie?subject=%22Enquiry%20from%20eFlow%20website%22″ button_text=”OK” disabled_on=”on|on|on” module_class=”email-popup-ok” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"How can we help?Most popular help topicsAll Topics >If you select to receive your statements by email, every month we\u2019ll email you a link to your statement. You will need your eFlow username and password to access it. Only invoices\/statements from August 2021 onwards are readily available. \u00a0Please contact us through one of the ways […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"contact-us-template.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_oasis_is_in_workflow":0,"_oasis_original":0,"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"\nContact us | eFlow<\/title>\n\n\n\n\n\n\n\n\n\n\n\n\n\t\n
[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Bottom Links” module_class=”contact-us-link-blocks wide-section” _builder_version=”4.16″ _module_preset=”default” background_enable_image=”off” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ module_class=”boxed-row contact-us-link-blocks-row-contact” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Chat to us” alt=”eFlow Live Chat icon” admin_label=”Chat to an Agent” module_id=”contact-us-webchat” module_class=”blue-gradient-diagonal contact-us-links-block” _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”]Live Webchat with the eFlow team<\/p>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Call us” admin_label=”Reach us by Phone” module_class=”turquoise-gradient-diagonal contact-us-links-block” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
0818 50 10 50<\/a><\/p>\nInternational:+353 1 4610122<\/a><\/p>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Appeal a penalty” url=”\/i-want-to\/appeal-penalty” admin_label=”Send us a Query” module_class=”purple-gradient-diagonal contact-us-links-block” _builder_version=”4.16″ _module_preset=”default” link_option_url=”\/i-want-to\/appeal-penalty” global_colors_info=”{}”]Appeal a penalty<\/a> you have received[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Email us” admin_label=”Write us an email” module_id=”eflow-contact-email-us” module_class=”navy-gradient-diagonal contact-us-links-block email contact-us-page” _builder_version=”4.24.0″ _module_preset=”default” link_option_url_new_window=”on” global_colors_info=”{}”]Please include: name, vehicle registration number, first line of address, vehicle ownership and account authorisation[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row module_class=”contact-note-text-section” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”on|on|on” admin_label=”Christmas Opening Hours” module_class=”c-navy” _builder_version=”4.16″ _module_preset=”default” text_font_size=”1em” text_orientation=”center” disabled=”on” global_colors_info=”{}”]<\/p>\nPlease see our opening hours over the holiday period below:<\/p>\nDecember 22nd and 23rd: 09:00 – 18:00December 24th: 10:00 – 16:00December 25th and 26th: Closed<\/strong>December 27th, 28th, 29th and 30th: 09:00 – 18:00December 31st: 10:00 – 16:00January 1st and 2nd: 10:00 – 18:00<\/p>\nPostal address: eFlow, PO Box 13294, South City DSU, Cork.<\/p>\n[\/et_pb_text][et_pb_text disabled_on=”off|off|off” admin_label=”Opening Hours” module_class=”c-navy” _builder_version=”4.16″ _module_preset=”default” text_font_size=”1em” text_orientation=”center” global_colors_info=”{}”]<\/p>\nOur offices are open Monday to Friday 08:00 \u2013 21:00 Saturday and Sunday 10:00 \u2013 18:30Postal address: eFlow, PO Box 13294, South City DSU, Cork, Freepost FCK7528.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” module_class=”email-popup-section contact-us-page” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”][et_pb_row admin_label=”Email confirmation popup” module_class=”email-popup-row” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ module_class=”blue-gradient-diagonal” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”on|on|on” module_class=”email-popup-text” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”]<\/p>\nImportant<\/h2>\nPlease ensure that you include your vehicle registration number or eflow account number at the top of your email to ensure a quick response.<\/p>\n[\/et_pb_text][et_pb_text module_class=”email-popup-text” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\nFirst let’s get your details:<\/h2>\n[\/et_pb_text][et_pb_code _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n“> This field is mandatory<\/span> Full Name<\/label> This field is mandatory<\/span> Vehicle Registration<\/label> Phone<\/label> Select the query type<\/span>\tQuery type…<\/option>Take payment<\/option>Update vehicles on the account<\/option>Tag management<\/option>Account Update<\/option>Issue additional statement<\/option>General enquiry<\/option>Account creation<\/option>Account closure<\/option>Generic case creation<\/option>Dispute transaction<\/option>Dispute penalty<\/option>Dispute fees<\/option>Dispute payment<\/option>Complaint<\/option>Other<\/option> <\/select> Subject<\/label> <\/p>\n \t \tI am the registered vehicle owner<\/span> \t<\/label> \t <\/div>\n <\/p>\n \t \tI have an eFlow account<\/span> \t<\/label> \t <\/div>\n <\/p>\n <\/div>\n <\/form>\n[\/et_pb_code][et_pb_text module_class=”email-popup-close” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]X[\/et_pb_text][et_pb_button button_url=”mailto:info@eflow.ie?subject=%22Enquiry%20from%20eFlow%20website%22″ button_text=”OK” disabled_on=”on|on|on” module_class=”email-popup-ok” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"How can we help?Most popular help topicsAll Topics >If you select to receive your statements by email, every month we\u2019ll email you a link to your statement. You will need your eFlow username and password to access it. Only invoices\/statements from August 2021 onwards are readily available. \u00a0Please contact us through one of the ways […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"contact-us-template.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_oasis_is_in_workflow":0,"_oasis_original":0,"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"\nContact us | eFlow<\/title>\n\n\n\n\n\n\n\n\n\n\n\n\n\t\n
International:+353 1 4610122<\/a><\/p>\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Appeal a penalty” url=”\/i-want-to\/appeal-penalty” admin_label=”Send us a Query” module_class=”purple-gradient-diagonal contact-us-links-block” _builder_version=”4.16″ _module_preset=”default” link_option_url=”\/i-want-to\/appeal-penalty” global_colors_info=”{}”]Appeal a penalty<\/a> you have received[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Email us” admin_label=”Write us an email” module_id=”eflow-contact-email-us” module_class=”navy-gradient-diagonal contact-us-links-block email contact-us-page” _builder_version=”4.24.0″ _module_preset=”default” link_option_url_new_window=”on” global_colors_info=”{}”]Please include: name, vehicle registration number, first line of address, vehicle ownership and account authorisation[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row module_class=”contact-note-text-section” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”on|on|on” admin_label=”Christmas Opening Hours” module_class=”c-navy” _builder_version=”4.16″ _module_preset=”default” text_font_size=”1em” text_orientation=”center” disabled=”on” global_colors_info=”{}”]<\/p>\nPlease see our opening hours over the holiday period below:<\/p>\nDecember 22nd and 23rd: 09:00 – 18:00December 24th: 10:00 – 16:00December 25th and 26th: Closed<\/strong>December 27th, 28th, 29th and 30th: 09:00 – 18:00December 31st: 10:00 – 16:00January 1st and 2nd: 10:00 – 18:00<\/p>\nPostal address: eFlow, PO Box 13294, South City DSU, Cork.<\/p>\n[\/et_pb_text][et_pb_text disabled_on=”off|off|off” admin_label=”Opening Hours” module_class=”c-navy” _builder_version=”4.16″ _module_preset=”default” text_font_size=”1em” text_orientation=”center” global_colors_info=”{}”]<\/p>\nOur offices are open Monday to Friday 08:00 \u2013 21:00 Saturday and Sunday 10:00 \u2013 18:30Postal address: eFlow, PO Box 13294, South City DSU, Cork, Freepost FCK7528.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” module_class=”email-popup-section contact-us-page” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”][et_pb_row admin_label=”Email confirmation popup” module_class=”email-popup-row” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ module_class=”blue-gradient-diagonal” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”on|on|on” module_class=”email-popup-text” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”]<\/p>\nImportant<\/h2>\nPlease ensure that you include your vehicle registration number or eflow account number at the top of your email to ensure a quick response.<\/p>\n[\/et_pb_text][et_pb_text module_class=”email-popup-text” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\nFirst let’s get your details:<\/h2>\n[\/et_pb_text][et_pb_code _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n“> This field is mandatory<\/span> Full Name<\/label> This field is mandatory<\/span> Vehicle Registration<\/label> Phone<\/label> Select the query type<\/span>\tQuery type…<\/option>Take payment<\/option>Update vehicles on the account<\/option>Tag management<\/option>Account Update<\/option>Issue additional statement<\/option>General enquiry<\/option>Account creation<\/option>Account closure<\/option>Generic case creation<\/option>Dispute transaction<\/option>Dispute penalty<\/option>Dispute fees<\/option>Dispute payment<\/option>Complaint<\/option>Other<\/option> <\/select> Subject<\/label> <\/p>\n \t \tI am the registered vehicle owner<\/span> \t<\/label> \t <\/div>\n <\/p>\n \t \tI have an eFlow account<\/span> \t<\/label> \t <\/div>\n <\/p>\n <\/div>\n <\/form>\n[\/et_pb_code][et_pb_text module_class=”email-popup-close” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]X[\/et_pb_text][et_pb_button button_url=”mailto:info@eflow.ie?subject=%22Enquiry%20from%20eFlow%20website%22″ button_text=”OK” disabled_on=”on|on|on” module_class=”email-popup-ok” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"How can we help?Most popular help topicsAll Topics >If you select to receive your statements by email, every month we\u2019ll email you a link to your statement. You will need your eFlow username and password to access it. Only invoices\/statements from August 2021 onwards are readily available. \u00a0Please contact us through one of the ways […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"contact-us-template.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_oasis_is_in_workflow":0,"_oasis_original":0,"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"\nContact us | eFlow<\/title>\n\n\n\n\n\n\n\n\n\n\n\n\n\t\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Appeal a penalty” url=”\/i-want-to\/appeal-penalty” admin_label=”Send us a Query” module_class=”purple-gradient-diagonal contact-us-links-block” _builder_version=”4.16″ _module_preset=”default” link_option_url=”\/i-want-to\/appeal-penalty” global_colors_info=”{}”]Appeal a penalty<\/a> you have received[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Email us” admin_label=”Write us an email” module_id=”eflow-contact-email-us” module_class=”navy-gradient-diagonal contact-us-links-block email contact-us-page” _builder_version=”4.24.0″ _module_preset=”default” link_option_url_new_window=”on” global_colors_info=”{}”]Please include: name, vehicle registration number, first line of address, vehicle ownership and account authorisation[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row module_class=”contact-note-text-section” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”on|on|on” admin_label=”Christmas Opening Hours” module_class=”c-navy” _builder_version=”4.16″ _module_preset=”default” text_font_size=”1em” text_orientation=”center” disabled=”on” global_colors_info=”{}”]<\/p>\nPlease see our opening hours over the holiday period below:<\/p>\nDecember 22nd and 23rd: 09:00 – 18:00December 24th: 10:00 – 16:00December 25th and 26th: Closed<\/strong>December 27th, 28th, 29th and 30th: 09:00 – 18:00December 31st: 10:00 – 16:00January 1st and 2nd: 10:00 – 18:00<\/p>\nPostal address: eFlow, PO Box 13294, South City DSU, Cork.<\/p>\n[\/et_pb_text][et_pb_text disabled_on=”off|off|off” admin_label=”Opening Hours” module_class=”c-navy” _builder_version=”4.16″ _module_preset=”default” text_font_size=”1em” text_orientation=”center” global_colors_info=”{}”]<\/p>\nOur offices are open Monday to Friday 08:00 \u2013 21:00 Saturday and Sunday 10:00 \u2013 18:30Postal address: eFlow, PO Box 13294, South City DSU, Cork, Freepost FCK7528.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” module_class=”email-popup-section contact-us-page” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”][et_pb_row admin_label=”Email confirmation popup” module_class=”email-popup-row” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ module_class=”blue-gradient-diagonal” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”on|on|on” module_class=”email-popup-text” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”]<\/p>\nImportant<\/h2>\nPlease ensure that you include your vehicle registration number or eflow account number at the top of your email to ensure a quick response.<\/p>\n[\/et_pb_text][et_pb_text module_class=”email-popup-text” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\nFirst let’s get your details:<\/h2>\n[\/et_pb_text][et_pb_code _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n“> This field is mandatory<\/span> Full Name<\/label> This field is mandatory<\/span> Vehicle Registration<\/label> Phone<\/label> Select the query type<\/span>\tQuery type…<\/option>Take payment<\/option>Update vehicles on the account<\/option>Tag management<\/option>Account Update<\/option>Issue additional statement<\/option>General enquiry<\/option>Account creation<\/option>Account closure<\/option>Generic case creation<\/option>Dispute transaction<\/option>Dispute penalty<\/option>Dispute fees<\/option>Dispute payment<\/option>Complaint<\/option>Other<\/option> <\/select> Subject<\/label> <\/p>\n \t \tI am the registered vehicle owner<\/span> \t<\/label> \t <\/div>\n <\/p>\n \t \tI have an eFlow account<\/span> \t<\/label> \t <\/div>\n <\/p>\n <\/div>\n <\/form>\n[\/et_pb_code][et_pb_text module_class=”email-popup-close” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]X[\/et_pb_text][et_pb_button button_url=”mailto:info@eflow.ie?subject=%22Enquiry%20from%20eFlow%20website%22″ button_text=”OK” disabled_on=”on|on|on” module_class=”email-popup-ok” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"How can we help?Most popular help topicsAll Topics >If you select to receive your statements by email, every month we\u2019ll email you a link to your statement. You will need your eFlow username and password to access it. Only invoices\/statements from August 2021 onwards are readily available. \u00a0Please contact us through one of the ways […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"contact-us-template.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_oasis_is_in_workflow":0,"_oasis_original":0,"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"\nContact us | eFlow<\/title>\n\n\n\n\n\n\n\n\n\n\n\n\n\t\n
Please see our opening hours over the holiday period below:<\/p>\n
December 22nd and 23rd: 09:00 – 18:00December 24th: 10:00 – 16:00December 25th and 26th: Closed<\/strong>December 27th, 28th, 29th and 30th: 09:00 – 18:00December 31st: 10:00 – 16:00January 1st and 2nd: 10:00 – 18:00<\/p>\nPostal address: eFlow, PO Box 13294, South City DSU, Cork.<\/p>\n[\/et_pb_text][et_pb_text disabled_on=”off|off|off” admin_label=”Opening Hours” module_class=”c-navy” _builder_version=”4.16″ _module_preset=”default” text_font_size=”1em” text_orientation=”center” global_colors_info=”{}”]<\/p>\nOur offices are open Monday to Friday 08:00 \u2013 21:00 Saturday and Sunday 10:00 \u2013 18:30Postal address: eFlow, PO Box 13294, South City DSU, Cork, Freepost FCK7528.<\/p>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” module_class=”email-popup-section contact-us-page” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”][et_pb_row admin_label=”Email confirmation popup” module_class=”email-popup-row” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ module_class=”blue-gradient-diagonal” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”on|on|on” module_class=”email-popup-text” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”]<\/p>\nImportant<\/h2>\nPlease ensure that you include your vehicle registration number or eflow account number at the top of your email to ensure a quick response.<\/p>\n[\/et_pb_text][et_pb_text module_class=”email-popup-text” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\nFirst let’s get your details:<\/h2>\n[\/et_pb_text][et_pb_code _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n“> This field is mandatory<\/span> Full Name<\/label> This field is mandatory<\/span> Vehicle Registration<\/label> Phone<\/label> Select the query type<\/span>\tQuery type…<\/option>Take payment<\/option>Update vehicles on the account<\/option>Tag management<\/option>Account Update<\/option>Issue additional statement<\/option>General enquiry<\/option>Account creation<\/option>Account closure<\/option>Generic case creation<\/option>Dispute transaction<\/option>Dispute penalty<\/option>Dispute fees<\/option>Dispute payment<\/option>Complaint<\/option>Other<\/option> <\/select> Subject<\/label> <\/p>\n \t \tI am the registered vehicle owner<\/span> \t<\/label> \t <\/div>\n <\/p>\n \t \tI have an eFlow account<\/span> \t<\/label> \t <\/div>\n <\/p>\n <\/div>\n <\/form>\n[\/et_pb_code][et_pb_text module_class=”email-popup-close” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]X[\/et_pb_text][et_pb_button button_url=”mailto:info@eflow.ie?subject=%22Enquiry%20from%20eFlow%20website%22″ button_text=”OK” disabled_on=”on|on|on” module_class=”email-popup-ok” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"How can we help?Most popular help topicsAll Topics >If you select to receive your statements by email, every month we\u2019ll email you a link to your statement. You will need your eFlow username and password to access it. Only invoices\/statements from August 2021 onwards are readily available. \u00a0Please contact us through one of the ways […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"contact-us-template.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_oasis_is_in_workflow":0,"_oasis_original":0,"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"\nContact us | eFlow<\/title>\n\n\n\n\n\n\n\n\n\n\n\n\n\t\n
Postal address: eFlow, PO Box 13294, South City DSU, Cork.<\/p>\n
[\/et_pb_text][et_pb_text disabled_on=”off|off|off” admin_label=”Opening Hours” module_class=”c-navy” _builder_version=”4.16″ _module_preset=”default” text_font_size=”1em” text_orientation=”center” global_colors_info=”{}”]<\/p>\n
Our offices are open Monday to Friday 08:00 \u2013 21:00 Saturday and Sunday 10:00 \u2013 18:30Postal address: eFlow, PO Box 13294, South City DSU, Cork, Freepost FCK7528.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” module_class=”email-popup-section contact-us-page” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”][et_pb_row admin_label=”Email confirmation popup” module_class=”email-popup-row” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ module_class=”blue-gradient-diagonal” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”on|on|on” module_class=”email-popup-text” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”]<\/p>\n
Please ensure that you include your vehicle registration number or eflow account number at the top of your email to ensure a quick response.<\/p>\n
[\/et_pb_text][et_pb_text module_class=”email-popup-text” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_code _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
<\/p>\n
<\/form>\n
[\/et_pb_code][et_pb_text module_class=”email-popup-close” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”]X[\/et_pb_text][et_pb_button button_url=”mailto:info@eflow.ie?subject=%22Enquiry%20from%20eFlow%20website%22″ button_text=”OK” disabled_on=”on|on|on” module_class=”email-popup-ok” _builder_version=”4.16″ _module_preset=”default” disabled=”on” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
How can we help?Most popular help topicsAll Topics >If you select to receive your statements by email, every month we\u2019ll email you a link to your statement. You will need your eFlow username and password to access it. Only invoices\/statements from August 2021 onwards are readily available. \u00a0Please contact us through one of the ways […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"contact-us-template.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_oasis_is_in_workflow":0,"_oasis_original":0,"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"\n